Nama: Ika Mayang Sari

NPM: 13212574

tugas softskil Perilaku konsumen

Jurnal Internasional

Development and implementation of customer solutions: A study of

process dynamics and market shaping

http://ac.els-cdn.com/S0019850113001569/1-s2.0-S0019850113001569-main.pdf?_tid=21e592ea-8e34-11e4-83b0-00000aab0f02&acdnat=1419731708_3770610d0eed74fafe95e2949cb8f08c

sumber: www.sciencedirect.com